Integral

FIVE GET CUSTOMER SERVICE TRAINING

Integral Staff Make Customer Service Top Priority

Five Integral Housing Services members of staff have successfully completed their NVQ Level 2 in Customer Service Training.

Integral Housing Services is part of Integral, the UK‘s largest independently owned property maintenance provider. The division has been providing property maintenance and repair services to local authorities and housing associations in the Merseyside area for more than a decade.

Kate Howard, Julie Forester, Claire Irwin, Lindsey Evans and Leanne Bennett have all spent a year completing their NVQ level 2 in Customer Service.

“Our staff are our best asset and we pride ourselves on delivering top quality customer service to our many local authority and housing association clients in Merseyside,” says Ian Jones, Integral Housing Services Regional Director.

“Kate, Julie, Claire, Lindsey and Leanne have different job roles at Integral Housing Services but they all answer internal and external customer queries and solve problems, while working closely with and supporting the rest of our team.”

“This qualification enhances their skills and ensures that excellent customer service remains our top priority in whatever we do, throughout the business.”

The competency based qualification is designed to reflect the most up to date thinking on customer service, recognising performance in the workplace, while assessing knowledge and understanding of the key areas.

The programme also improves working practices, increases confidence, builds new skills and contributes towards personal development.

ENDS 19th February 2008

For further information please contact Claire Sneddon, Sturgess Van Damme, on 01275 349011 or email claire@sturgessvandamme.co.uk

Notes to Editor

Integral is the UK‘s largest and fastest-growing independent provider of property maintenance services to major corporate and public sector clients;

Integral employs more than 2,500 people in 15 locations throughout Britain;
Integral has Britain‘s largest fleet of mobile maintenance service vehicles;
Within the past five years, Integral has grown from a turnover of £57 million to £131 million.

Integral Services clients include:

British universities and schools
Police forces
Most major banks and insurance companies
Local authorities, healthcare trusts, housing associations, and Government agencies throughout the country
Five of the biggest owners of major shopping malls
Some of the biggest names in UK manufacturing
Major MoD agencies
A long list of the leading property companies and public sector property agencies
Many of the biggest names in High Street retail
Blue-chip clients in technology, professional services, and transport.

NB: A client list is available on Integral‘s website: www.integral.co.uk