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NATIONAL PROPERTY MAINTENANCE SPECIALISTS REVEAL ANOTHER RECORD YEAR OF GROWTH

Integral reports sector-leading growth and customer retention

The latest annual report & accounts (2008) from Integral underlines its position as the UK‘s largest and fastest growing independent provider of nationwide property maintenance services.

Turnover increased by £33m (22%) to £180m, with operating profit rising 31% to £9m.

The company‘s five-year trading figures reveal year-on-year increases, with turnover growing from £80m and profits of less than £2m in 2003.

With a balance sheet now showing net assets of more than £16m (up from £15m last year), the company sustained its strong cash position, with a net inflow of £5.7 million.

Forward orders are also at record levels, including over £175 million in long term PFI contracts.

While much of Integral‘s growth arose from winning new customers and delivering new services, the company also maintained its industry-leading retention of existing customers (87%) including the renewal of our major multi million pound banking clients.

Customer growth meant that Integral expanded its workforce by 12% to 2,800, which now includes more than 1,280 directly employed mobile skilled technicians, geographically spread across every UK postcode to provide rapid response nationwide.

Having arranged a profitable exit for its venture capital shareholder, the company‘s ownership is now wholly vested in Integral‘s management team.

According to Managing Director Bryan Glastonbury: “The Company being wholly owned by the management allows us to plan for the long term. It is in Integral‘s best interests to provide the high quality of service our clients demand to ensure we build on our retention levels. We do not have to look for short term gains.

“Our strength of Balance Sheet also means potential new clients are happy to work with us and should also allow us to make ‘bolt on acquisitions‘ of niche businesses that may come to the market due to the current recession.”

Other highlights of Integral‘s latest annual report include:

• Investment in converting one of the UK‘s largest mobile maintenance fleets to low-emission vehicles – three years ahead of requirement;
• Continued investment in IT and UK-based customer service call-centre resources to ensure fastest response times and advanced systems for customer reporting;
• Investment in training and safety equipment to achieve a further 20% reduction in reportable accidents and the achievement of obtaining ISO 18001 accreditation;
• Strong revenue contributions from new business streams, including the Fire Division, the Energy Management & Controls Division, the Interiors Division and a blue-collar recruitment agency to support Integral‘s policy of directly employing skilled technicians;
• Setting up new Divisions in CCTV/Access Systems and Document Storage.

“Our 2008 results underline the success of our three-point business plan, geared to delivering the best and most cost-efficient pro-active property maintenance services, providing a one-stop-shop maintenance solution, and managing a directly employed workforce of skilled people located close to our customers‘ properties, to ensure fastest response times and first-visit-fix capability,” said Mr Glastonbury.

“We are very clear about our role: Integral is not a facilities management company – we are dedicated to providing all the maintenance services that facilities management companies and in-house FM departments need”, he added.

ENDS  9th JULY 2009

To download the full report please visit http://www.integral.co.uk/News-i-23.html